Spring returns, and service comes first. In spring 2026, Guangzhou Gluexpert Intelligent Equipment officially launched its "Spring Customer Visit" campaign. Multiple teams of technical service engineers traveled to key flexible packaging industry clusters in East, South and North China, going deep into customers' production lines to give a comprehensive "health check" to the running automatic adhesive mixing systems, putting the service philosophy of "responsibility ends with me, satisfaction begins with heart" into practice.

On-Site Inspection: Keep Equipment at Its Best

During the visits, engineer teams checked metering accuracy, pipeline sealing, mixing uniformity and control system status one by one, cleaned adhesive lines and calibrated sensors on site, and retrained operators. For ratio fluctuations caused by seasonal temperature and humidity changes, engineers re-optimized parameters based on the actual environment to ensure stable and consistent product quality.

• Equipment check-up: comprehensive inspection of metering, sealing, mixing and control to eliminate hidden risks
• Parameter optimization: recalibrate ratio parameters according to on-site temperature and humidity
• Operator training: retrain front-line operators and standardize standard work actions
• Feedback collection: collect application feedback face-to-face to drive product iteration

"Selling equipment is only the beginning of service. Only by walking into customers' workshops and truly understanding their pain points can we deliver 'professional, fast, responsible' into every detail.

Hearing the Real Voice: Feedback Drives Product Upgrade

Beyond maintenance, the campaign emphasized "listening". Engineers held in-depth exchanges with customers' production and quality managers, collecting many improvement suggestions on adhesive-change efficiency, data traceability and remote diagnosis. These real needs from the front line have been synchronized to R&D and product departments, becoming important inputs for the next-generation smart mixing systems.

Customer Recognition: Service Is Also Competitiveness

Many visited enterprises said Gluexpert's proactive visits gave them great peace of mind. "Stable equipment operation is one thing; what's rarer is that someone takes care of problems, and takes the initiative to do so," commented a manager at an East China flexible packaging enterprise. Professional, fast and responsible service is becoming a key differentiator for Gluexpert against competitors.

Continuous Effort: Service Becomes Routine and Systematic

Gluexpert stated that the "Spring Customer Visit" is not a one-off event, but will gradually become routine and systematic. In the future, the company will build customer equipment health profiles based on its CRM system, shifting from "passive response" to "proactive service", and connect equipment operation data with service work orders through ERP/MES integration for fully traceable service.

Thank you to every customer for your trust in Gluexpert. We will continue to replicate success with standards and win customers with professionalism, creating a better future together!